Information and expectations should be easy to understand. If you have a question, please reach out.
01Who this policy covers
This notice applies to the Positive Talk website at thepositivetalk.com, including its public information library, contact form, member accounts, moderated Conversation Room and Growth Room. For a question or privacy request, use our contact form.
02Information we collect
Account details: your name, email, login credentials handled through Wix, and profile information you choose to provide.
Information you submit: messages through our contact form, posts and replies, reports to moderators, and requests for member assistance or a private workbook.
Growth activities: saved goals, selected focus areas, personal reflections and progress in My Growth Journey.
Purchase information: Wix plan status and transaction or order details necessary to check Growth Room access. Billing and card information are processed through Wix checkout and the payment provider shown there; please do not submit full payment-card information through Positive Talk messages.
Technical information: website and security providers may process browser, device and network identifiers, including IP addresses, page requests and authentication events. Our member interface also retains session tokens in your browser's local storage.
03How we use information
Information helps us respond to messages, register and authenticate members, verify active subscriptions, deliver subscriber-only workbooks, save growth-journey records, moderate and support conversations, detect abuse and security problems, improve our services, and meet applicable legal and billing obligations.
We do not require you to disclose a medical diagnosis or recovery history just to read the free mental-health, addiction or wellness resources.
04What other members may see
Contact form messages are intended for Positive Talk administrators and providers that process them. Growth Journey entries are intended for members' personal experience, subject to necessary site processing and administrative access.
Conversation Room posts and replies are different. Authorized moderators can review pending posts, replies and reports. Once approved, a contribution and its associated member display name may be visible to other registered members. Do not submit passwords, private records, addresses, another person's private information or anything you would not want others to read.
Removal later cannot guarantee that another person did not previously see or save the content.
05Providers and outside websites
Positive Talk uses Wix for hosting-related functions, member accounts, forms and subscription plans; Cloudflare-hosted services for certain secure workbook and moderation functions; and Google reCAPTCHA for login security checks. Payments are handled by Wix checkout and the applicable payment provider.
Providers may process relevant information under their own terms and notices. We may also disclose information when required by law or reasonably necessary to protect our services, investigate abuse or safeguard users. Positive Talk does not offer private member journals or contact messages for sale as part of its service.
Outside links to TikTok, YouTube, crisis support groups and educational sites lead to independent services whose privacy practices may differ.
06Cookies and browser storage
Wix and its supporting services may use essential cookies or similar technologies for sign-in, account security, payment and fraud prevention. Positive Talk's account code stores access or session tokens in local browser storage. Google reCAPTCHA may process technical browser and device signals to help prevent automated abuse.
Clearing browser storage or blocking necessary cookies can interfere with account access and other features. Independent third-party websites may use additional technologies after you follow their links.
07Mental health, recovery and sensitive topics
Reading our health or recovery information does not require revealing personal medical or financial details. If you voluntarily share a sensitive experience through a private message or discussion, that information may be processed in the relevant feature. Approved posts may be seen by other members. Positive Talk is an informational community, not a confidential clinical records service, a licensed counseling provider or an emergency hotline.
08Retention and security
Information is generally kept only as long as reasonably needed for the feature or request, account and subscription administration, safety, legal records or disputes. The retention period may vary by type of record and service provider. We use provider-managed account safeguards and access checks, but no electronic service can guarantee perfect security.
09Access, changes and deletion requests
Use the contact form to request access to, correction of, or deletion of your information. We may need to verify who you are before acting, and certain information may need to be retained for legal, billing or security reasons. Applicable privacy laws may provide additional rights depending on your location.
Canceling a subscription is separate from an information-deletion request; review the billing and cancellation terms.
10Children and policy updates
Positive Talk is not directed at children under 13 and does not knowingly seek their information. If you believe a child under 13 has submitted information, please contact us. Visitors under 18 should seek parent or guardian guidance; purchases should be made by adults.
We may update this notice as our services change, including a revised effective date and additional notice where required. Questions may be sent through Positive Talk Contact.